Better information
Access near real-time data about your energy usage through a user-friendly web portal, helping you manage costs more effectively
Modernizing your energy service
At Liberty, we are committed to providing you with safe, reliable, and efficient energy. We are excited to announce that we will begin upgrading your current electric meter to a new Advanced Meter in the coming months.
Why the change?
These new digital meters are a key part of our effort to modernize the energy grid. Once fully activated, your advanced meter will offer several benefits:
Faster service
We will be able to read meters, reconnect service, and identify power outages remotely, leading to faster response times.
Improved reliability
Precise data helps us better plan for the future and offer pricing plans that match your specific energy needs.
Installation timeline
Our technicians from Professional Meters (PMI) will be working in your area soon. While we have a phased rollout, most installations will occur over the next several months.
| Service area | Projected start date | Projected end date |
| Portola / Loyalton / Verdi | February 2026 | March 2026 |
| Markleeville / Topaz | March 2026 | March 2026 |
| South Lake Tahoe | March 2026 | June 2026 |
| West Shore (Tahoe City below Fanny bridge to Emerald Bay) | May 2026 | June 2026 |
| N. Lake Tahoe (Tahoe City, Palisades to Kings Beach) | June 2026 | July 2026 |
| Truckee / Glenshire (South Truckee, Glenshire, Northstar, Hobart Mills, Stampede) | July 2026 | August 2026 |
What to expect during installation
- No action required: You do not need to be home or make an appointment.
- Brief interruption: You will experience a very short power outage (usually only a few minutes) while the meter is swapped.
- Identification: Installers will drive vehicles with Liberty contractor signage and carry official identification. They will knock on your door to notify you before starting work.
- Confirmation: After the meter exchange is complete, a door hanger will be left at your residence with more details.
Want to opt out of receiving a new meter?
All Liberty customers will be receiving the new meter. Residential customers who choose to opt out and have their meter manually read will be charged monthly fees for the manual readings. In its 2025 General Rate Case, Liberty proposed a monthly manual meter read fee of $52.96, with a 50% discount for CARE customers. The rate case is currently pending approval by the CPUC, and a decision is expected by mid-2026.
To opt out of an advanced meter being installed on your premises, please call the Liberty Customer Contact Center at 1-800-782-2506.
Privacy and security
Your privacy is our priority. Advanced meters do not transmit personally identifiable information (like names or account numbers), and all data is sent over highly secure, encrypted networks.
Frequently asked questions
What is an advanced meter?
Advanced meters are digital meters that allow for secure and automatic two-way communication between the meter and Liberty’s systems. The infrastructure and technology will enable customers to access near real-time information about their energy usage, providing them the opportunity to manage usage costs.
Why is Liberty replacing my meter?
Advanced meters provide customers with near real-time usage information, so customers can adjust usage if they want to. These meters also help to modernize the energy grid and our distribution systems by improving reliability and aid in service restoration when an outage or issue occurs. Additionally, advanced meters also help Liberty plan for the future by providing precise analysis to inform Liberty on pricing plans and service options that match customer needs and energy use.
Will I be able to see my energy usage in real time?
Once the infrastructure and technology are fully installed and activated, customers will be able to view their energy usage in near real-time through a user-friendly web portal. This service will be available after the meter is installed and activated at a customer’s residence or business. This future benefit will be communicated to customers once available.
What are the benefits of having an advanced meter?
Advanced meters allow for secure and automatic two-way communication. Upon activation, customers will be able to have operations previously performed in-person by Liberty’s field technicians performed remotely instead. This means Liberty will be able to remotely read, disconnect/reconnect, and receive outage data from the meter. Through the portal, customers will have the ability to see usage and outage information and set up alerts.
When will the installation take place in my neighborhood?
Liberty has divided its deployments into six service areas. Below is an estimated timeline when you can expect the meters in your neighborhood to be exchanged.
Service area Projected start date Projected end date Portola / Loyalton / Verdi February 2026 March 2026 Markleeville / Topaz March 2026 March 2026 South Lake Tahoe March 2026 June 2026 West Shore (Tahoe City below Fanny bridge to Emerald Bay) May 2026 June 2026 N. Lake Tahoe (Tahoe City, Palisades to Kings Beach) June 2026 July 2026 Truckee / Glenshire (South Truckee, Glenshire, Northstar, Hobart Mills, Stampede) July 2026 August 2026
Do I need to be present during the installation?
Customers do not need to be present during the meter exchange. Once the installation is complete, customers will receive a door hanger with additional details regarding the work that was conducted.
An appointment is unnecessary. But if I would like to make an appointment, how can I make one?
Installation of the advanced meter does not require an appointment or for you to be present. However, you may schedule an appointment if you prefer. To schedule an appointment, please contact our installation team’s call center at 855-229-5562, Monday-Thursday 5am-4:30pm, Friday 5am-3:30pm, or Saturday 6am-11am.
If access to a meter location is unavailable to the installers, an appointment will be requested for access to be gained.
Is there anything I need to do to prepare for the advanced meter installation?
No. Customers do not need to do anything to prepare for the new meter installation.
Who is the contractor installing my meter?
Liberty is working with a contractor, Professional Meters (PMI), to conduct meter exchanges. The PMI technicians will drive vehicles with signage identifying them as a Liberty contractor. The technicians will also carry identification. When they arrive at your home or business, they will knock in case you are home to notify you that they are present and will be exchanging your meter. They will show their Liberty contractor identification upon request.
Will I experience an interruption in service during the installation?
There will be a brief interruption in service, usually lasting a few minutes, while the current meter is replaced with an advanced meter. Please note, for a period of time after the meter installation and before activation, we will continue to read the meter manually as we transition to the new technology.
How will this affect my account?
Your account information and billing cycle will not change.
Will my bill due date change?
Your new meter will not affect your bill due date.
Are advanced meters accurate?
Yes. Advanced meters are rigorously tested for accuracy by the manufacturer. Liberty will also conduct ongoing testing for billing accuracy and to meet regulatory reporting requirements.
How secure is the advanced meter?
Liberty remains committed to safeguarding customer privacy. Advanced meters do not transmit any personally identifiable information such as names or account numbers. Moreover, the information that is transmitted is done over secure networks.
What if I want to opt out of receiving a new meter?
All Liberty customers will be receiving the new meter. Residential customers who choose to opt out and have their meter manually read will be charged monthly fees for the manual readings. In its 2025 General Rate Case, Liberty proposed a monthly manual meter read fee of $52.96, with a 50% discount for CARE customers. The rate case is currently pending approval by the CPUC, and a decision is expected by mid-2026.
To opt out of an advanced meter being installed on your premises, please call the Liberty Customer Contact Center at 1-800-782-2506.
