Special Protections

Available to qualified residential customers.


You may be eligible for “Special Protection” from termination of service. Your service cannot be shut off if you meet certain eligibility requirements. Information in the form includes:

  • Financial Hardship Certification Request Form
  • Age 65 and Older Protection Certification Form
  • Third Party Notification Service Request Form
  • Doctor Certification Form
  • Supplemental Security Income Certification Form (required annually)
  • Information on our Arrearage Management Program (AMP)

How to Apply

Eligibility enrollment forms for Special Protections are sent to customers once a year. You may also apply for this program through our Contact Center.

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