What To Do If You Smell Gas

What should I do if I smell natural gas?

Most people are familiar with the distinctive "pungent odor" aroma added to natural gas. It’s often compared to sulfur or rotten eggs. If you smell gas in your home, or suspect a gas leak, call us right away.

If you smell gas please follow these steps:

  • Check to be sure your range and oven controls are turned off.
  • Don't operate electrical appliances or switches. This can cause sparks.
  • Don't smoke or light matches.
  • Leave immediately. Instruct others to leave.
  • Open windows and doors on your way out. Don’t re-enter the building to open windows.
  • Call the Liberty Utilities emergency number or dial 911 from a mobile phone or neighbor’s phone. Dial 711 if you are hearing impaired. Don’t send an email.
  • Be sure to tell us the exact street location and cross streets. We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.

If you suspect a leak inside your home or business

  • Evacuate the premises and leave the door open when you exit.
  • Do not use electrical switches, telephones, appliances, garage door openers, etc.
  • Do not use lighters or matches and do not smoke.
  • When you arrive at a safe location, call Liberty Utilities immediately at [Regional Number].

If you suspect a leak outside your home or business

  • Leave your location immediately.
  • When you arrive at a safe location, call Liberty Utilities immediately at [Regional Number].
  • Keep clear of the area.
  • Do not start any motors or motor vehicles near the area of the gas odor.
  • Do not use lighters or matches and do not smoke.

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