What to do if You Smell Natural Gas

Most people are familiar with the distinctive "pungent odor" aroma added to natural gas. It’s often compared to sulfur or rotten eggs. If you smell gas in your home, or suspect a gas leak, call us right away.

If You Smell Gas Please Follow These Steps:

  • Check to be sure your range and oven controls are turned off.
  • Don't operate electrical appliances or switches. This can cause sparks.
  • Don't smoke or light matches.
  • Leave immediately.  Instruct others to leave.
  • Open windows and doors on your way out. Don’t re-enter the building to open windows.
  • Call the Liberty Utilities emergency number or dial 911 from a mobile phone or neighbor’s phone. Dial 711 if you’re hearing impaired. Don’t send an email.
  • Be sure to tell us the exact street location and cross streets. We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.

If You Suspect a Leak Inside Your Home or Business

  • Evacuate the premises and leave the door open when you exit.
  • Do not use electrical switches, telephones, appliances, etc.
  • Do not use lighters or matches and do not smoke.
  • When you arrive at a safe location, call Liberty Utilities immediately.

If You Suspect a Leak Outside Your Business

  • Leave your location immediately.
  • When you arrive at a safe location, call Liberty Utilities immediately.
  • Keep clear of the area.
  • Do not start any motors or motor vehicles near the area of the gas odor.
  • Do not use lighters or matches and do not smoke.<

What to do in a Gas Outage

We recommend printing a copy of this page and storing it with your emergency supplies.

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