The natural gas service line to your home or business was engineered to meet the initial load requirements when the service was installed. When contemplating an additional gas load, you must contact Liberty Utilities as early as possible to determine if the Company’s facilities, including gas service and/or meter, has the capacity to handle the additional gas load. This analysis is especially important when installing appliances such as natural pool heaters, on-demand water heaters and/or natural gas backup generators and any gas equipment that require gas pressures above the Company’s standard operating pressures to operate.
No customer should purchase and/or install additional equipment until Liberty Utilities determines that the service and/or meter can handle the increased natural gas load. Contact Liberty Utilities at our Customer Service number and speak with a Company representative in the Sales Department. Please be prepared to supply the following information:
Upon receiving this information, a Liberty Utilities representative will calculate a load analysis to determine if the existing meter and natural gas service line has the available capacity to handle the increased gas flow.
If the existing meter and/or gas line requires upgrading, the company representative will perform an economic analysis to determine if the anticipated revenue the Company receives from the increased gas flow is sufficient to offset the cost of upgrading the service. If the service and/or meter require an upgrade, the customer may be required to provide a contribution toward this work.
Please be advised that customers will be held responsible for damage to Liberty Utilities equipment caused by load being added without notice to the Company. Insufficient flow of gas to an appliance, such as a backup generator, may cause it to malfunction and may create unsafe conditions.