Kristen Lange,
Customer Service Supervisor
After recently moving back to New Hampshire with my two sons in 2013, I was looking for my next career move that would afford me work-life balance. In August of 2013 I filled a temporary Customer Service Representative position with Liberty. I became a permanent employee in March of 2014 and was promoted to a Lead Customer Service Representative September of 2014. Since then, I’ve worn a number of hats, helped interview new applicants, train new hires and participate in many different projects across departments. I’ve also advanced to my current position as a Customer Service Supervisor where I oversee and assist customer service employees in the performance of their daily duties. These past eight years with the company have helped me become a better person, employee and leader.
The most important qualities I work to instill in my team each day are professionalism, patience, and a “people-first” attitude. I’m most proud of helping them further develop their skillsets and professional careers and ensure that they thrive and succeed within the company. As someone who takes pride in improving employee engagement while getting the job done, it’s important to me to go above and beyond to ensure that all of my direct reports feel appreciated, respected and safe in their roles.
- Kristen Lange