Jessica Montgomery,
Talent Specialist
I started my career with liberty in October 2013 as a part-time Customer Service Representative. At the time I was a single mother and going to school full-time. The part-time position allowed me to be there for my daughter, focus on college, and start my career while I was still in school. In July 2014 I accepted a full-time Customer Service Representative position which I stayed in while I completed my degrees.
I graduated in December 2014 with a degree in Business Management and Human Resource Management. The week of graduation I accepted a position in the System Reliability department as the System Reliability Administrator. When I accepted the position, I had no idea the impact my time as a Customer Service Rep. would play on my new role. I was responsible for outage data, monthly reporting, and annual reporting - along with other day-to-day tasks, data request, or data related inquires we may have received. There were many times my training and experiences in customer service helped while I was in System Reliability.
In August 2020, I accepted a position in Talent Acquisition as the Talent Specialist for our Central Region in Joplin, which is my current role with Liberty. I primarily focus on helping our hiring leaders find top talent for individual contributor roles, primarily customer service positions, which is very special to me because that is the position that allowed me to start my career with a Liberty. I know the value of the position, how difficult the position can be, and how rewarding the position can be. I truly feel honored that I’m able to bring new representatives into the role. I know how my time in the contact center touched me as not only an employee but a person and love that I get to give others that same opportunity.
- Jessica Montgomery